Last updated: September 2026

Pure Insight is committed to protecting your privacy and handling your personal information responsibly. This privacy policy explains what information we may collect when you use our website, how we use it, and the rights you have over your personal information.

Who we are

Pure Insight is a charity supporting care-experienced young people.

For the purposes of UK data protection law, Pure Insight is responsible for the personal information collected through this website.

If you have any questions about this privacy policy or how we use your personal information, you can contact us using the details provided on our website.

Information we collect

When you use our website, we may collect information that you choose to provide to us, including:

• Your name

• Your email address

• Your telephone number

• Your organisation or company, where relevant

• Information you provide when completing a contact, referral, volunteering, fundraising or other website form

• Any other information you choose to include when contacting us

We may also automatically collect limited technical information about how you use our website, such as your IP address, browser type, device type, pages visited and how you arrived at our website.

How we use your information

We may use your personal information to:

• Respond to enquiries or requests you send to us

• Provide information about our services and support

• Process referrals or expressions of interest

• Manage volunteering, fundraising, partnership or employment enquiries

• Send you updates or communications where you have asked to receive them

• Improve our website and understand how people use it

• Maintain the security and performance of our website

• Meet our legal and regulatory obligations

We will only use your personal information where we have a lawful basis to do so. Depending on the circumstances, this may include your consent, fulfilling a contract or taking steps at your request before entering into a contract, complying with a legal obligation, or pursuing our legitimate interests as a charity.

Where we rely on consent, you can withdraw your consent at any time.

Cookies and analytics

Our website is hosted by Squarespace. Squarespace may use cookies and similar technologies that are necessary for the website to operate correctly.

We may also use optional analytics cookies to help us understand how visitors use the website, for example which pages are visited most frequently and how people find our website.

Where required, optional cookies will only be used after you have given your consent through our cookie banner.

You can change your cookie preferences through the cookie settings available on our website or through your browser settings.

Squarespace

Our website is hosted by Squarespace, which provides the platform we use to operate this website.

Information submitted through the website, including information entered into website forms, may be processed or stored by Squarespace on our behalf.

Squarespace may also process technical information relating to website visitors in order to provide, secure and improve its services.

Other third parties

We may use trusted third-party services to help us operate our website and communicate with you. These may include website hosting, analytics, email, form-processing and other technology providers.

We only share personal information where necessary and expect organisations processing information on our behalf to handle it securely and in accordance with applicable data protection law.

We will not sell your personal information.

We may also disclose personal information where we are required to do so by law or where necessary to protect the rights, safety or security of Pure Insight or others.

Links to other websites

Our website may contain links to websites operated by other organisations.

We are not responsible for the privacy practices of external websites. We recommend reviewing the privacy policy of any external website you visit.

How long we keep your information

We only keep personal information for as long as necessary for the purpose for which it was collected, including to meet any legal, accounting or reporting requirements.

How long information is retained will depend on the type of information and why we hold it.

Keeping your information secure

We take appropriate steps to protect personal information from loss, misuse, unauthorised access, alteration or disclosure.

However, no website or method of transmitting information over the internet can be guaranteed to be completely secure.

International data transfers

Some of the technology providers we use, including Squarespace, may process information outside the UK.

Where personal information is transferred internationally, we take appropriate steps to ensure that suitable safeguards are in place in accordance with UK data protection law.

Your rights

Under UK data protection law, you may have the right to:

• Ask for a copy of the personal information we hold about you

• Ask us to correct inaccurate or incomplete information

• Ask us to delete your personal information in certain circumstances

• Ask us to restrict how we use your information

• Object to certain uses of your information

• Withdraw your consent where we rely on consent

• Ask for your information to be transferred to you or another organisation in certain circumstances

If you would like to exercise any of these rights, please contact Pure Insight using the contact details on our website.

You also have the right to raise a concern with the Information Commissioner's Office (ICO), the UK's independent regulator for data protection.

Children's privacy

Pure Insight works with children and young people, but this website is not intended to collect personal information from children unnecessarily.

Where information relating to children or young people is collected as part of our services, referrals or safeguarding responsibilities, it will be handled in accordance with our data protection, safeguarding and confidentiality procedures.

If you believe a child has submitted personal information through the website inappropriately, please contact us.

Changes to this privacy policy

We may update this privacy policy from time to time to reflect changes to our website, the services we use or applicable law.

The latest version will always be published on this page, together with the date it was last updated.

Contact us

If you have any questions about this privacy policy or how Pure Insight handles your personal information, please contact us using the contact details provided on our website.